Firmware Downloads

Firmware Version - 11/10/2017 (V3.20_201711101633)

If your current firmware version is 3.10_XXXXXXXXXXXX or earlier, you must install version 3.11 below before installing version 3.20. Version 3.11 requires two sequential updates, i.e. the same firmware needs to be applied twice in a row. The reason for this is that in V3.11 the bootloader for supporting redundant firmware images is reformatted to free up space.

Firmware Version - (V3.11_201408140139)

User Guides and Manuals

Firmware Installation Instructions

To install firmware:

(1) Click the “Download” button in the Firmware box to download to your computer the latest available firmware for your router.

(2) Disconnect your PC from the internet.

(3) Using an Ethernet cable, connect your computer to the LAN port of the router, open a web browser and log into the web interface (type 192.168.11.1 into the URL field).

(4) Navigate to Administration -> ‘Firmware Upgrade’ and click ‘Choose File’.

(5) Navigate to the firmware file you downloaded in step 1 above and select it.

(6) Click the ‘Upgrade’ button.

(7) After the file is uploaded, the router will display a confirmation message.

(8) Wait for the router to apply the firmware update.

(9) Once the firmware file has uploaded, the router will reboot and be running the new firmware.

Do not remove power to the router while it is being flashed with new firmware or it may lock up the router and you will not be able to recover. If using your laptop, make sure there is sufficient battery or it is plugged into a power source.